You can cancel an order yourself only while it is still in the "Placed" state, before the shop has confirmed it. Once an order is confirmed, out for delivery, or delivered, self-service cancellation is no longer available — raise a support ticket instead and our team or the shop will review it.

Successful payments for orders cancelled while still "Placed" are refunded in full to the original payment method via Razorpay, typically within 5–7 business days. If a payment is deducted but an order is not created due to a technical error, it is auto-reconciled or refunded by Razorpay; contact support if it is not resolved within 7 business days.

If an item you receive is damaged, incorrect, or missing from your order, report it through a support ticket within 24 hours of delivery, including a photo where relevant. Depending on the issue, the shop will offer a replacement, or a refund for the affected item(s) will be issued to your original payment method.

Because printing begins shortly after a print order is confirmed, print jobs cannot be cancelled once printing has started. If a printed document does not match what you uploaded or the page range/print settings you selected (i.e. the error is ours), we will reprint it or refund the print job cost. Errors caused by an incorrect file, page range, or print-type selection on your part are not eligible for a free reprint or refund.

• CampusKart delivers locally, on campus — there is no postal/courier shipping. Orders are only accepted from addresses within a shop's configured delivery radius.
• A shop must be marked "Open" to accept new orders; orders cannot be placed while a shop is closed.
• Delivery fees (if any) and estimated delivery time are shown at checkout before payment. Estimated times are indicative and may vary with order volume, weather, or shop preparation time.
• Once an order is out for delivery, you can track its status and contact the assigned delivery partner through the app.

• Change of mind after an order has been delivered
• Print jobs completed correctly per your uploaded file and selected settings
• Delay caused by an incorrect or inaccessible delivery address you provided

Raise a support ticket from your order in the app, or contact us using the details on our About & Contact page. Please include your order ID so we can look into it quickly.